Most of you are like me, you like Skype because it relieves boredom and helps you hang out with distant friends. My laptop is old and pretty bad anyway. I only use it for small internet searches and SKYPE!

Well, out of nowhere the internet on my laptop just died. I did all I knew what to do at the time (which was not much at all).

Well, its been dead since mid-August and its about time I should fix the daggum thing!

Here is the only "error report" I am getting: (Its from AOL whenever I try and connect)

Attempt 1) [,Broadband]
The computer could not get an internet connection. (Error: AC-3001 0x8410018)

I'm not a tech guy at all, but I know this is just a standard error and I doubt ya'll can truely diagnose and tell me what to do based off of that, but who knows. Obviously not me!

I really want to chat on Skype again! HELP ME!

Thank yall so much!

I just did a google search on that error code, and thisis what I got.

The computer could not get an internet connection
Error codes: AC 3001, AC 3100, AC 3101

The network connection did not respond when trying to connect to the AOL service. To fix the problem, try one or all of the following:

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.






Restart your computer





Restarting your computer will refresh the files and folders in Windows and may help to solve the problem you are having.

1. Shut down your computer in the usual way, eg by clicking Start, then Shut Down.
2. Wait 30 seconds.
3. Turn your computer back on and try to connect again.

Restart the connection device





Turn off the modem or modem router by unplugging the power cable. After 10 seconds, restart it by plugging it back in. Wait for the lights to come back on the modem or modem router (this can take up to 20 seconds).
Check that the network card is installed correctly





To check that the network card is installed correctly, take the following steps:

1. Click Start and select Control Panel.
Windows 98SE, Me and 2000 users: Click Start, then select Settings and Control Panel.
2. Double-click the System icon.
Windows Vista users: Double-click Device Manager and then skip to step 5.
3. In the System Properties window, select the Hardware tab.
4. Click Device Manager.
5. Expand Network Adapters by clicking the plus sign next to it.
6. Check that the network card is installed. Also check that is not disabled and does not have any conflicts:
-- If you see a red cross next to the network card, this means that the adapter is disabled.
-- If you see a see a yellow exclamation mark this means the adapter has a conflict.
Check the physical connections





Connection problems might be caused by something as simple as a loose connection to the modem, modem router or a filter. Check the connections are correctly set up as follows:


1. Unplug every device from your broadband-enabled phone line. Ensure to check every telephone point.
2. Locate the master phone socket and plug the filter directly into this socket.
3. Plug the DSL cable (the yellow line cable) into the DSL side of the filter.
4. Plug the other side of the yellow cable into your DSL modem or modem router.
5. Connect the DSL modem or modem router to the computer via the USB or ethernet cable provided.

Notes
-- For the best performance, we recommend that you always use your master socket and the DSL cable provided. Remove any extension cables that are present.
-- The cable connecting the DSL filter to the modem or modem router should be no longer than 10 metres.
-- Any other telephony devices connected to the phone line, such as a burglar alarm, or Sky digital must also be connected via a DSL filter.
-- Ensure that no more than four telephone sockets, including the master socket, are in use.
Check your firewall software





An active firewall on your computer could restrict the AOL software from making a connection. If you have firewall software installed, please configure it to allow the AOL software to access the internet.

Select your firewall below for steps on how to modify the firewall security to allow the AOL software to work with the firewall software. We recommend that you contact the firewall software supplier if you require any further information.

Windows Firewall
To configure your Windows firewall to allow the AOL software to connect to the internet, take the following steps:

1. Click Start and select Control Panel.
2. Select Classic View from the panel on the left.
3. Double-click Windows Firewall.
4. Select the Exceptions tab.
Windows Vista users: Select Allow a program through Windows Firewall.
5. Click the Add Program button.
6. Select AOL and click OK.
7. Click the Add Program button again.
8. Select AOL System Information and click OK.
9. Click OK again.



McAfee® Personal Firewall
To configure your McAfee® Personal Firewall to allow the AOL software to connect to the internet, take the following steps:

1. Right-click the McAfee Personal Firewall icon in the system tray (in the bottom right-hand corner of the screen).
2. Select Options and then click Internet Applications.
3. Select AOL and click Allow Full Access.
4. Repeat this for all AOL programs that are listed in Internet Applications.



McAfee® 2007
To configure your McAfee® 2007 firewall to allow the AOL software to connect to the internet, take the following steps:

1. Open the McAfee Security Suite.
2. Click Internet and Network.
3. Click Configure and then click Advanced.
4. Select Program Permissions.
5. Select an AOL application that is blocked and then click Grant Full Access.
6. Repeat this for all blocked AOL applications.
7. Click OK and close the McAfee Security Suite.


Norton 2003/2005
To configure your Norton 2003/2005 firewall to allow the AOL software to connect to the internet, take the following steps:

1. Open Norton Internet Security/Personal Firewall.
2. Click Personal Firewall.
3. Click Configure and then select the Programs tab.
4. Select AOL Program Files and set them to Permit All.
5. Click OK and close Norton Internet Security.

Note: We have had some reports that the AOL software will not work with Norton Firewall. If this is the case, leave the firewall disabled and contact Norton technical support about the issue.


Norton Firewall 2007
To configure your Norton 2007 firewall to allow the AOL software to connect to the internet, take the following steps:

1. Click Start and select Control Panel.
2. Select Classic View from the panel on the left.
3. Double-click Windows Firewall.
4. Select the Exceptions tab.
Windows Vista users: Select Allow a program through Windows Firewall.
5. Click the Add Program button.
6. Select AOL and click OK.
7. Click the Add Program button again.
8. Select AOL System Information and click OK.
9. Click OK again.

Note: We have had some reports that the AOL software will not work with Norton Firewall. If this is the case, leave the firewall disabled and contact Norton technical support about the issue.


ZoneAlarm 2.6 or 3.0
To configure your ZoneAlarm 2.6 or 3.0 firewall to allow the AOL software to connect to the internet, take the following steps:

1. Right-click the ZoneAlarm icon in the system tray and select ZoneAlarm Control Centre.
Note: If the ZoneAlarm icon is not present, you can run the program from the Start menu.
2. Click the Security or Firewall button.
3. Using the slider bar, set the Internet Settings to Medium.
4. Click the Program button.
5. Right-click WAOL.EXE (AOL) and select Remove.
Repeat this for the following files:
-- aoltpspd.exe
-- AOLacsd.exe
-- AOLDial.exe
6. Restart the AOL software and when ZoneAlarm asks to grant it access, click Yes.


BlackICE
To configure your BlackICE firewall to allow the AOL software to connect to the internet, take the following steps:

1. Open BlackICE Advanced Application Protection Settings.
2. Click Tools and then click Find.
3. Type waol.exe and click Find Next.
4. Once the file is found, check that Application Control and Communications Control are blank.
5. Repeat this process for the following files:
-- aoltpspd.exe
-- AOLacsd.exe
-- AOLDial.exe
6. Close the window and try connecting to the internet again.


PC-cillin
To configure your PC-cillin firewall to allow the AOL software to connect to the internet, take the following steps:

1. Open PC-cillin and select the Advanced tab.
2. Select Internet Traffic Control from the menu on the left.
3. Ensure that the Halt Internet Traffic button is not active.
4. Click Settings and then click Personal Firewall.
5. Click Security Level and make sure the security level is not set to High, as this will block incoming and outgoing traffic.
6. In the Exceptions List under the Description column, select AOL Connection.
7. Close and exit the Settings window.
8. Restart your computer and try to sign on to the internet again.


AVG Firewall
To configure your AVG Firewall to allow the AOL software to connect to the internet, take the following steps:

1. Open the AVG Control Centre.
2. Highlight Firewall and then click Configure and Applications.
3. If any AOL entries are listed, highlight each one and select Allow.
4. If no AOL entries are listed, click Add Application.
5. Click [ ... ], next to the Application Path box.
6. Navigate to C:\Program Files\AOL 9.0\.
7. Add and allow aol.exe, aoltray.exe and waol.exe.
8. Navigate to C:\Program Files\Common Files\AOL\.
9. Add and allow aoltpsdp.exe.
10. Navigate to C:\Program Files\Common Files\AOL\ACS\.
11. Add and allow aoldial.exe, acsd.exe, and aolacsd.exe.
12. When all of the AOL applications are added, click OK.
13. Close the AVG Control Centre.

Rebuild the AOL Adapter





The AOL Adapter is used by the AOL software to browse the internet. If it gets damaged, problems can occur. To fix the AOL Adapter, take the following steps:

1. Close the AOL software.
2. Right-click the AOL icon in your Windows system tray (in the bottom right-hand corner of your screen, next to the clock).
3. Select System Information.
4. Select Utilities from the menu on the left.
5. Look for Rebuild AOL Adapter and click the Start button to the right of it.
6. When complete, click OK.

Note: You can also use the One-Click Fix to rebuild the AOL Adapter

Thanks S18!

It might take a while from the look of this, but my hope is that I can get it to work. Sadly I don't know a whole lot about Computers so I might need to read up a bit on the terminology....

I do what I can to help.. If you need any help figuring any of this out, I'll be glad to help. Just let me know. =D

Awesomesauce! Thanks RPG Buddy!

No problem. Gotta help out a friend. =D

I don't think it worked... =(

yea, I need expert help.

What is happening on your laptop? i.e its not picking up the router or is it picking up the router and just not getting a connection? Has it been working before?

Because if its not picking up the wireless router then it sounds like your wireless network card in your computer(im assuming its a PC) has gone But you can buy new wireless network cards i had to for my main computer as that wasn't working but my laptop was fine so we just went and bought a netgar wireless card off amazon and it just goes in 1 of the slots at the back of the pc.